Privacy Policy

Last Updated: June 1st, 2023

Any references to "NINES,", "HiNotify", "HiPOINT," "we," "our" or "us" refer to HiPOINT Technology Services Inc.

HiPOINT respects your privacy as a user of this site. This Privacy Policy explains what personal information we collect from you and how we use that information. This policy also details the choices available to you regarding our use of your personal information as well as how you can access and update this information.

What services does the Privacy Policy cover?

This statement applies to all HiPOINT products including the NINES/HiNotify website (, as well as all custom domains created for your building to take you to your NINES/HiNotify site. This Privacy Policy also all HiPOINT apps and software.

Customers and Users

Our "Customer" is typically a legal entity representing a building or property. Customers purchase or license one or more products or services that are part of the Platform.

You are a user of the Platform. The NINES/HiNotify, collects information from our Customers and users on behalf of our Customers. There are many types of users, and each one has a unique relationship to the information that we collect. Users can include our Customers' employees (building staff, maintenance personnel, managers, etc.), residents (tenants, owners, subtenants, guests, etc.), service providers (outside contractors, local businesses, etc.) and others. Each of these (and generally anyone who has a NINES/HiNotify username and password) is considered a "Registered User". Some users may not be Registered Users, such as a visitor to our public website.

Most Registered Users will be affiliated with one or more NINES/HiNotify Customers (i.e., your buildings). HiPOINT is the custodian of data on behalf of our Customers, with respect to much of the information we collect. Each Customer also determines its own policies regarding information collection, access, sharing and retention. Please contact the Customer if you have any questions regarding their privacy practices.

The Information we collect

The NINES/HiNotify, collects both personally identifiable information (such as your name or address) and anonymous information (such as your IP address). Most of this information is provided by our Customers or by you, when you use our Platform.

Some information is obtained through your use of our Platform, for example, when we receive error reports or use cookies (see below).

Finally, we receive some information from other Registered Users. An example would be when a Registered User submits or modifies the information and settings for various non-member 3rd parties, such as family members, roommates, or other people who are relevant to the building's management and who they wish to submit through The NINES/HiNotify (e.g. housekeepers, cleaners, caretakers). There may also be personally identifiable information submitted by our Customers about our Registered Users that Registered Users cannot access directly.

The types of information we collect depend on your level of access and engagement with The NINES/HiNotify and can include:

  • Contact information such as names, email addresses, mailing addresses, phone numbers
  • Unique identifiers such as usernames, passwords
  • Electronic signatures
  • Contact List Information
  • Basic information submitted by you or on your behalf such as maintenance request descriptions, package tracking numbers or amenity reservation details
  • Information uploaded by you such as documents attached to the NINES/HiNotify library
  • Your communications with us, such as your requests for customer support
  • Information about your usage such as IP addresses, browser type and date/time stamp.

Contact List Information: We may request access to your device's contact list to provide you with certain features or functionalities of the App. This may include collecting contact names, email addresses, phone numbers, and other contact information stored on your device. Please note that we only access this information with your explicit consent, which you can provide or revoke through your device's settings.

Use Of Information

We use the contact list information to enable certain features and functionalities within the App, such as facilitating communication between users and to enhance the performance and usability of the application.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After the retention period expires, we will securely delete or anonymize your data.

Data Deletion

We understand the importance of data privacy and respect your right to control your personal information. If you wish to have your personal information deleted from our systems, please contact us at Upon receiving a valid request, we will make reasonable efforts to promptly delete your personal information from our databases, unless retention is necessary for legal or legitimate business purposes.

Please note that certain information may be retained in backup or archived systems for a limited period as required by law or to protect our legal rights.


The security of your personal information is important to us. We utilize robust security measures to protect customer data from unauthorized access. Sensitive data is encrypted, and web site connections are protected using SSL with a minimum of 128-bit symmetric encryption and a 1024-bit authenticated key agreement (Look for the green bar in your browser to confirm). Our Web sites are hosted in a secure server environment that uses multi-layer perimeter security including firewalls and other advanced technology to prevent interference or access from outside intruders.


We use cookies on this site to provide users with customized and personalized services. Cookies are small amounts of data that are sent to a user's browser from a website and stored on a user's hard drive for record-keeping purposes. This information does not necessarily identify the user but identifies the user's computer. The cookies used will not collect any personal information like name, address or telephone number.

Our use of cookies and other tracking technologies

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.

Analytics / Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

How we use the information

For users of our platform, we use the information we receive to:

  • Provide the services our Customer requested
  • Notify you of activity related to your account, such as when a package is delivered to the property for you
  • Administer your account
  • Respond to customer service and support requests
  • Create and provide better and improved products and services based on your use of the site and your feedback
  • List you in our member directory made available only to other members of your building
  • Conduct research and analysis

 For visitors requesting information about our products and services from one of our websites, we use the information we receive to:

  • Assess the needs of your business to determine suitable products
  • Send you requested product or service information
  • Send you marketing communications

Marketing Our Services

We may also use your information and Business Data to inform you, your users and your clients of available services we offer, to send you marketing, advertising and other information that we think may be of interest to you

 If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Service Providers

We share your personal information with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. We may provide your personal information to companies that provide services to help us deliver our services such as hosting applications or fulfilling other functions of the website. These third-party service providers are limited to accessing or using this information solely for the purposes of providing services to us and to you and must provide reasonable assurances that they will appropriately safeguard all information.

Aggregated Information

Your personal information is neither sold nor rented to third parties without your express permission. We do retain the right to share non-identifying aggregated demographic and/or statistical information with partners, advertisers and sponsors.

We may use non-identifying and aggregate information to improve your experience on the website and to share with partners, advertisers and sponsors. For example, any personal information will remain with us, however, your visit may be counted to demonstrate the number of visitors to a particular page or area of the site.

Links to Third Party Sites

Our platform includes links to other Web sites whose privacy practices may differ from those of The NINES/HiNotify. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Legal Disclaimer

We may disclose your personal information:

  • As required by law, such as to comply with a subpoena, or similar legal process
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request

HiPOINT will retain personal data we process on behalf of our Customers for as long as needed to provide services and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

User Access and Choice

You may access, correct, update, amend or remove certain personally identifiable information by making the change on your user account settings page, by requesting that your property manager (or other program administrator) make such change on your behalf, by emailing our customer support team at

Our commitment to children's privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. For questions, comments, complaints, access requests or other issues relating to our Privacy Policy, please email


We reserve the right to change the fee  in effect at our discretion and will provide you with a written notice via email to the email address on file.


Customer reserve the right to terminate our services at any time unless specified by a contract.

Changes to this policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this page prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. The most recent version of this Privacy Policy supersedes all other versions.

Contact Us

HiPOINT Technology Services Inc
2720 S River Rd Suite 18
Des Plains IL, 60018


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